Contact Center Representative (Hybrid - 11am to 8pm, Monday through Friday)
Franklin, TN Franklin, TN Full-time Full-time $21.
50 - $24.
00 an hour $21.
50 - $24.
00 an hour 9 days ago 9 days ago 9 days ago We are seeking energetic and reliable professionals to join our team of Call Center Representatives.
The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary.
Our Call Center Representatives are often the first point of contact for customers, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Responsibilities:
Answer and process customer inquiries, complaints, and requests for service.
Provide customers with information about company products or services.
Deliver excellent customer service to all customers.
Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
Counsels borrowers on their options through education of alternative solutions.
Review company policy and procedure manuals and ensure that all customers are familiar with the directives before providing them with any service.
Review records of customer satisfaction and use the information to improve customer service and resolve problem areas.
Collect information from customers, identify problems, and recommend solutions.
Job Type:
Full-time Pay:
$21.
50 - $24.
00 per hour
Benefits:
401(k) 401(k) matching AD&D insurance Childcare Dental insurance Disability insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Parental leave Referral program Tuition reimbursement Vision insurance Wellness program Work from home Schedule:
8 hour shift Day shift Evening shift Holidays Monday to Friday Overtime Weekend availability Supplemental pay types:
Bonus pay Differential pay People with a criminal record are encouraged to apply Ability to commute/relocate:
Franklin, TN 37067:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Franklin, TN 37067.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 - $24.
00 an hour $21.
50 - $24.
00 an hour 9 days ago 9 days ago 9 days ago We are seeking energetic and reliable professionals to join our team of Call Center Representatives.
The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary.
Our Call Center Representatives are often the first point of contact for customers, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Responsibilities:
Answer and process customer inquiries, complaints, and requests for service.
Provide customers with information about company products or services.
Deliver excellent customer service to all customers.
Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
Counsels borrowers on their options through education of alternative solutions.
Review company policy and procedure manuals and ensure that all customers are familiar with the directives before providing them with any service.
Review records of customer satisfaction and use the information to improve customer service and resolve problem areas.
Collect information from customers, identify problems, and recommend solutions.
Job Type:
Full-time Pay:
$21.
50 - $24.
00 per hour
Benefits:
401(k) 401(k) matching AD&D insurance Childcare Dental insurance Disability insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Parental leave Referral program Tuition reimbursement Vision insurance Wellness program Work from home Schedule:
8 hour shift Day shift Evening shift Holidays Monday to Friday Overtime Weekend availability Supplemental pay types:
Bonus pay Differential pay People with a criminal record are encouraged to apply Ability to commute/relocate:
Franklin, TN 37067:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Franklin, TN 37067.
Estimated Salary: $20 to $28 per hour based on qualifications.
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