Representative - Credit (Franklin, TN)

Company Name:
Verizon Wireless
Representative - Credit (Franklin, TN) Responsibilities Position Responsibilities So, you're looking for a satisfying career with unlimited opportunity, and want to be rewarded for your hard work? You just described your future at Verizon! We offer incredible potential growth and rewards to rival your ambitions and accomplishments. We're a team comprised of the best talents and viewpoints working together towards a shared goal. If you're ready for an unprecedented opportunity, you should consider a career as a Verizon Credit Representative. You see every glass as half-full, and you have unmatched abilities to find solutions to most everything - the hallmarks of a born problem solver. Envisioning positive outcomes is your natural way, and others feel at ease knowing you are there. Your confidence and energy enable you to handle any situation, making you a great fit for a Verizon Credit Representative position. This position handles incoming calls for support functions from VZW Indirect and Direct sales channels. The primary focus includes reviewing consumer and commercial credit reports, reviewing upgrade eligibility, assigning security deposits, performing customer account activations, customer account maintenance, reconnecting disconnected accounts, and basic Tier 1 troubleshooting inquiries. The position's emphasis will be on the understanding and following of operational procedures for the Direct and Indirect sales channels. This position requires the interaction between Direct, Indirect, and Telesales channels, as well as interactions with Consumers. This position requires a high level of detail orientation with a high level of accuracy and proficiency in reviewing credit reports and risk assessment. Understanding of consumer and commercial lending
and governing laws including the Fair Credit Reporting Act is necessary. Strong negotiation and analytical skills are needed. Required Skills and Experience If you have excellent listening skills, are great on the phone and have solid customer service experience, this is the opportunity for you. Your bold negotiation skills will help you succeed in this fast-paced environment. If you're adept at working between multiple
screens and have good technical skills, then you'll thrive in this structured work environment. In return for all of your efforts, we'll be very proud to offer you comprehensive benefits that are truly Total Rewards, including: award-winning training, a competitive salary, medical/dental/vision from day one, 401(k), work-life programs, phone discounts, generous tuition assistance, and limitless opportunities for advancement. Additional hours may be required due to business needs and throughout the calendar year. Scheduling is completed through a shift-bid process. Additional Candidate Qualifications: College degree or equivalent experience 2 years of solid customer service experience Excellent verbal and customer service skills. Able to work independently and self-manage. Detail oriented with a high level of accuracy. Effective organizational and communication skills. Understanding of consumer and commercial lending practices and governing laws including the Fair Credit Reporting Act. Strong negotiation and analytical skills. Ability to handle multiple tasks simultaneously. Positive attitude A MUST. High level of proficiency with all keyboard and computer functions. Our call center hours are 10 :00 a.m. - 10:00 p.m., Sunday thru Saturday. Desired Skills and Experience Familiarity with on-line data
is desirable. EROES/SHOPP, ACSS, E-Credit, etc. Knowledge of Microsoft Office applications (i.e. Excel, Microsoft Word.) Qualifications Representative - Credit (Franklin, TN) -
- Finance - Customer Service, Call Center and Operator BACH_a33d1a BETS_ARC_Setter MYK62683JR

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