Systems Support Analyst I (140034)

Company Name:
The VGT Center for Customer Excellence (CCE) Systems Support Analyst I will primarily be responsible for fielding internal/external customer calls, emails, and accurately tracking and entering customer support documentation within the helpdesk/maintenance database while developing further knowledge of VGT processes and programs. The Systems Support Analyst I may also provide VGT associate tier 1 helpdesk and PC Support. The CCE is staffed 24/7 and associates should expect to work different shifts, including holidays, weekends and overnight schedules.
Shift Hours are overnight. 10 p.m. - 7 a.m. and/or 11 p.m. - 8 a.m.

Knowledge/Skills Required
Understanding of wireless technology
Familiar with Virtual Private Networking (VPN)
A+ certifications are a plus
VOIP experience a plus
Experience working with Windows 2k3/2000 server a plus
Proficient in Microsoft Office (Outlook, Word, Excel, Power Point)
Strong communication skills, both orally and written
Strong documentation skills
Strong interpersonal skills
Strong planning and organizational skills
Extreme attention to detail required
Ability to provide critical information in a clear, concise and quick manner and the ability to work with customers on problem calls
Ability to multi-task, prioritize and resolve urgent issues.
Ability to thrive in a team environment
Must enjoy working in a high pressure and fast paced environment.
Associates degree in Computer Science or related Field, or equivalent work experience. 0-2 years desktop computer skills to include thorough working knowledge of all Microsoft operating systems and applications/programs, PC Hardware, desktop applications and peripherals is a plus. Customer Service and Call Center experience a plus.
Years Of Experience:
1+ to 2 Years
Level of Education:
2 Year Degree
Apply at:

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