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Cashier - Patient Representative

Company Name:
Dupont Hospital
Title: Cashier - Patient Representative
Location: TN-Franklin (Nashville Region)
Other Locations: null
Community Health Systems Professional Services Corporation is one of the leading operators of general acute care hospitals. The organization''s affiliates own, operate or lease 135 hospitals in 29 states, with an aggregate of approximately 19,800 licensed beds. The consolidated organization owns and leases community hospitals that offer quality, cost-effective healthcare including a range of inpatient medical and surgical services, outpatient treatment and skilled nursing care. In over 60 percent of the markets served, CHS-affiliated hospitals are the sole provider of healthcare services.
Community Health Systems Professional Services Corporation seeks aCashier - Patient Representativefor its Franklin, TN, headquarters'RCSC/PFSteam.
Summary:
The RCSC Cashier will respond to all incoming telephone inquiries regarding patient accounts. Handle all walk-in billing questions and collect over-the-counter payments. Handle all requests from billing and collection vendors.
This position is corporate office based.
Responsibilities:
Distribute daily correspondence received from patients and payors.
Copy all incoming mail and lockbox receipts daily.
Prep all received remittance advices and explanation of benefits (EOBs) for cash posting.
Handle incoming calls from patient and payors.
Document activity on each patient account (via computer system).
Research and review the daily Transaction report (clarify problems relating to patient accounts such as billing errors, lack of supporting documentation, and determination of primary versus secondary payors).
Review the Daily Transaction report for secondary billing. Copy primary insurance payment, request a UB (from electronic billing system), add any additional information, and submit to the secondary payor. Document the activity in the computer system with follow up in 30 days.
Forward all MSP accounts to the Medicare collector.
Research and refund credits (due to overpayments) as required.
Process account adjustments by preparing Adjustment Worksheet and routing to Manager.
Perform additional duties as assigned.
Qualifications: Must have high school diploma. Desirable characteristics include two (2) years of experience in a hospital or medically-related environment. Must be able to following directions and perform work according to department standards when no directions are provided. Must have excellent customer service skills with the ability to investigate, resolve, and follow through with all patient and billing questions.
Education/Experience:
High School Graduate minimum education requirement.
Strong analytical skills and strong proficiency in Microsoft Office Tools
Minimum 3-5 years' experience in a hospital business office department
Computer Skills: To perform this job successfully, an individual should have intermediate level knowledge of Microsoft Office Tools as well as the hospital patient accounting systems and billing systems.Revenue Management
Organization: Revenue Cycle Service Center

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