Team Lead IS

Company Name:
Community Health Systems
Team Lead IS-1427565
About us:
Community Health Systems (CHS) is one of the nation's largest publicly traded healthcare companies. The organization''s affiliates own, operate, or lease more than 206 hospitals in 29 states, with an aggregate of nearly 31,000 licensed beds. In more than 65 percent of the markets served, CHS-affiliated hospitals are the sole provider of healthcare services. Benefits: Competitive Compensation, Generous Vacation and Holiday Plans, Medical, Dental, and Vision Insurance, Flexible Spending Accounts, Life Insurance, 401(k) Plan, Supplemental Savings Plan, and Disability Insurance.
Supervises a Service Desk staff (1st or 2nd Shift)
Can serve as the leader of the Service Desk in the absence of the Manager
Responsible for the day to day activity of the Service Desk
Managing Service Desk queue
Determining the priority of request
Distributing tickets to team members
Communicating with Level 2 support
Completing assigned activities
Performs as team liaison and communicates with IS constituents to ensure there is current and reliable documentation for all support processes
Assist in determining root cause of system problems and corrects with system commands under the guidance of 2nd and 3rd level support staff members
Manages site projects or is project member as assigned
Member of the Change Management Approval committee
Updates operational procedural documentation as needed to reflect new or modified procedures.
Other duties as assigned
Process Improvement based on Information Technology Infrastructure Library (ITIL) process. Operational experience in the following areas is preferred: Data Center, Network, Server, Operating Systems, Application. Coordination of Support Functions.
An Associates Degree or higher in an IS related field.
4+ years of Service Desk experience doing remote and/or hands on support
6+ years of experience troubleshooting IT infrastructure, including network, PC, software and cabling.
Leadership experience
BMC Remedy Service Desk Application experience
ITIL Foundations Certification
AS400 Operations
EDUCATION REQUIREMENTS: Bachelors or Technical degree plus equivalent experience
Job: IS Staff / Data Processing
Primary Location: TN-Franklin (Nashville Region)
Organization: CHS Corporate
Employee Status: Full-time
Working Location: Carothers Building
Shift: Day Shift
Forecasted paid hours per shift: 8
Forecasted hours per pay week: 40
Req ID: 1427565

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