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Assoc App Systems Analyst

Company Name:
MetroSouth Medical Center
About us:
Community Health Systems (CHS) is one of the nation's largest publicly traded healthcare companies. The organization''s affiliates own, operate, or lease more than 206 hospitals in 29 states, with an aggregate of nearly 31,000 licensed beds. In more than 65 percent of the markets served, CHS-affiliated hospitals are the sole provider of healthcare services. Benefits: Competitive Compensation, Generous Vacation and Holiday Plans, Medical, Dental, and Vision Insurance, Flexible Spending Accounts, Life Insurance, 401(k) Plan, Supplemental Savings Plan, and Disability Insurance.
Summary:
You will be part of team that is responsible for supporting physician practice clinical software; end-user support, troubleshooting/resolution, training questions, and identifying problems or bugs with the application.
Duties and Responsibilities:
Track and document support requests and ensure proper notation of user problems or issues
Perform thorough troubleshooting and interacting with development staff
Ensure timely response and escalations
Communicate all problems to the appropriate management in a timely manner
Maintain good communications with business partners and team members
Follow established CHS procedures and guidelines
On-call duties as assigned
Competencies:
Strong troubleshooting skills
Understanding of application architecture and ability to follow process and protocol
Must possess technical knowledge but have strong communications skills to communicate with business owners
Must be a self-starter and have the ability to work independently in a fast paced, stressful environment
Process design, testing, debugging, and documentation experience essential
Experience with EMR (Electronic Medical Records) applications preferred
Excellent written and oral skills essential
Must be able to perform multiple tasks and effectively prioritize work
Must be able to maintain the strictest of confidentiality
May be required to work ''after hours'' or ''on-call'' on occasion
Education/Experience:
Associates Degree or higher in computer science/IT or relevant work experience (Athena Clinicals an advantage).
1+ years of healthcare applications in a support, development or consultancy environment ARE ESSENTIAL AND REQUIRED
Job: IS Staff / Data Processing
Primary Location: TN-Franklin (Nashville Region)
Organization: CHS Corporate
Employee Status: Full-time
Req ID: 1427578
Req Number: 1427578

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