Customer Service Representative - Shared Services Center
Company Name:
Community Health Systems
Customer Service Representative - Shared Services Center-1463410
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Description
Community Health Systems Professional Services Corporation is one of the leading operators of general acute care hospitals. The organization's affiliates own, operate, or lease 206 hospitals in 29 states, with an aggregate of approximately 31,000 licensed beds. The consolidated organization owns and leases community hospitals that offer quality, cost-effective healthcare including a range of inpatient medical and surgical services, outpatient treatment and skilled nursing care. In over 60 percent of the markets served, CHS-affiliated hospitals are the sole provider of healthcare services.
Community Health Systems Professional Services Corporation seeks a Customer Service Representative for its Franklin, TN, headquarters'
Shared Services Center team.
Summary:
The RCSC Customer Service Representative position is primarily responsible for the day to day customer service duties while establishing helpful/friendly relationships with our patients.
The position will be corporate office-based.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answer in-bound calls from patients in a professional manner
Process return mail timely and accurately
Make out-bound calls as needed
Prepare daily reports in a timely and accurate manner
Promote teamwork via helping co-workers when help is needed while portraying a positive attitude
Demonstrate ability to be flexible and organized while functioning well under stressful conditions
Performs other duties as directed by the Manager, Assistant Director and Director.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge of PFS processes from scheduling through agency placement and final account disposition.
Possess strong analytical skills
Effectively utilize Microsoft Office tools (Excel, Word, Access and PowerPoint)
Highly developed written and verbal communication skills.
Must be able to work independently in a manner to achieve goals, objectives and productivity requirements.
Knowledge and use of HMS, Meditech, McKesson Star and Siemens Patient Accounting Systems are a plus
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Qualifications
Education/
Experience:
High School Graduate minimum education requirement.
Proficiency in Microsoft Office Tools
Minimum 1 year customer service experience, preferably in a hospital or call center environment
Computer Skills:
To perform this job successfully, an individual should have intermediate level knowledge of Microsoft Office Tools as well as the hospital patient accounting systems.
Job: Business Office Support
Primary Location: TN-Franklin (Nashville Region)
Organization: Revenue Cycle Service Center
Employee Status: Full-time
Shift: Day Shift
Forecasted paid hours per shift: 8
Forecasted hours per pay week: 40
Req ID: 1463410Estimated Salary: $20 to $28 per hour based on qualifications.
Community Health Systems
Customer Service Representative - Shared Services Center-1463410
##
Description
Community Health Systems Professional Services Corporation is one of the leading operators of general acute care hospitals. The organization's affiliates own, operate, or lease 206 hospitals in 29 states, with an aggregate of approximately 31,000 licensed beds. The consolidated organization owns and leases community hospitals that offer quality, cost-effective healthcare including a range of inpatient medical and surgical services, outpatient treatment and skilled nursing care. In over 60 percent of the markets served, CHS-affiliated hospitals are the sole provider of healthcare services.
Community Health Systems Professional Services Corporation seeks a Customer Service Representative for its Franklin, TN, headquarters'
Shared Services Center team.
Summary:
The RCSC Customer Service Representative position is primarily responsible for the day to day customer service duties while establishing helpful/friendly relationships with our patients.
The position will be corporate office-based.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answer in-bound calls from patients in a professional manner
Process return mail timely and accurately
Make out-bound calls as needed
Prepare daily reports in a timely and accurate manner
Promote teamwork via helping co-workers when help is needed while portraying a positive attitude
Demonstrate ability to be flexible and organized while functioning well under stressful conditions
Performs other duties as directed by the Manager, Assistant Director and Director.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge of PFS processes from scheduling through agency placement and final account disposition.
Possess strong analytical skills
Effectively utilize Microsoft Office tools (Excel, Word, Access and PowerPoint)
Highly developed written and verbal communication skills.
Must be able to work independently in a manner to achieve goals, objectives and productivity requirements.
Knowledge and use of HMS, Meditech, McKesson Star and Siemens Patient Accounting Systems are a plus
##
Qualifications
Education/
Experience:
High School Graduate minimum education requirement.
Proficiency in Microsoft Office Tools
Minimum 1 year customer service experience, preferably in a hospital or call center environment
Computer Skills:
To perform this job successfully, an individual should have intermediate level knowledge of Microsoft Office Tools as well as the hospital patient accounting systems.
Job: Business Office Support
Primary Location: TN-Franklin (Nashville Region)
Organization: Revenue Cycle Service Center
Employee Status: Full-time
Shift: Day Shift
Forecasted paid hours per shift: 8
Forecasted hours per pay week: 40
Req ID: 1463410Estimated Salary: $20 to $28 per hour based on qualifications.
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